Conflict Resolution Training — Address Issues Early, Professionally and Before They Become Formal
Workplace conflict left unaddressed rarely resolves itself — it escalates, and what could have been a five-minute conversation becomes a grievance, a tribunal claim, or a broken team.
This highly practical full-day programme gives managers, team leaders and HR professionals the conflict management frameworks, difficult conversation structure and de-escalation skills to address disputes early, professionally and with genuine confidence.
Want to discuss whether this programme fits your organisation? Email training@elevateimpacttraining.com
Conflict Left Alone Rarely Resolves Itself
A disagreement that goes unaddressed tends to grow. A conversation that would have taken a few minutes becomes a formal grievance, a period of absence or a resignation, and the manager is left dealing with something far bigger. Many managers put the conversation off because they lack a clear structure for it.
This programme gives managers, team leaders and HR professionals proven frameworks, including the Thomas-Kilmann model, DESC and the Interest-Based Relational approach, along with de-escalation language. Delegates practise them in role-play drawn from real workplace conflict.
Half-Day Workshop vs Full-Day Programme
Both formats deliver real conflict resolution capability. The difference is depth, practice volume and the breadth of frameworks covered.
| Half-Day Session | Full-Day Programme | |
|---|---|---|
| Positioning | Core conflict skills — conflict styles, DESC framework and de-escalation essentials | Full programme — extended frameworks, mediation skills, sensitive topics and deeper scenario practice |
| Duration | 3–3.5 hours | 6–7 hours |
| Best For | Managers needing a confident, structured approach to difficult conversations quickly | Organisations investing in sustained conflict resolution capability and formal grievance reduction |
| Frameworks | Thomas-Kilmann conflict styles, DESC conversation structure and de-escalation language | All half-day content plus Interest-Based Relational approach, mediation skills and sensitive topic handling |
| Scenarios | 1–2 structured conflict role-play exercises based on common workplace situations | Multiple realistic scenarios including interpersonal conflict, performance issues and team breakdowns |
| Investment | Lower — easier to schedule across busy management teams | Premium — stronger ROI through deeper capability and measurable reduction in formal grievances |
Not sure which format is right? Speak to our training specialist on 07544 534759.
What Delegates Gain From This Programme
Identify their personal conflict style using the Thomas-Kilmann model — and switch styles consciously to achieve better outcomes
Apply the DESC framework to plan and lead any difficult conversation — from underperformance to interpersonal conflict to sensitive behavioural issues
Use practical de-escalation techniques — specific language and listening tools that reduce tension rather than amplify it
Apply the Interest-Based Relational approach — identifying the underlying needs of both parties to build workable, lasting outcomes
Facilitate resolution between conflicting parties rather than taking sides or escalating to formal procedures unnecessarily
Leave with a personal conflict resolution action plan for the difficult situations they are currently facing
By the End of This Programme, Delegates Will Be Able To
- Identify their personal conflict style using the Thomas-Kilmann model and switch style consciously
- Stay constructive under pressure using emotional regulation and active listening
- Plan and lead a difficult conversation using the DESC framework
- Use de-escalation language and listening tools to reduce tension rather than amplify it
- Apply the Interest-Based Relational approach to help both parties reach a workable outcome without taking sides
- Address the conversations they have been avoiding, such as attitude and underperformance, backed by a personal action plan
Full-Day Conflict Resolution Training Programme
Delegates explore the nature and causes of workplace conflict, identify their personal conflict style using the Thomas-Kilmann model, and develop emotional regulation and listening techniques to stay constructive under pressure.
Delegates learn and practise the DESC conversation framework, apply the Interest-Based Relational approach to resolve disputes, and develop de-escalation language through structured role-play scenarios drawn from real workplace conflict situations.
Delegates tackle the most avoided conversations — attitude, underperformance and interpersonal conflict — and close with a personal conflict resolution action plan identifying the three most important changes they will implement immediately on return to work.
Suitable For Anyone Responsible for Resolving Workplace Conflict
This programme is designed for managers, team leaders and HR professionals across all sectors who are responsible for addressing workplace conflict, managing difficult conversations and preventing formal grievances — from first-line managers to senior leaders and HR business partners.
Want this tailored to your sector or the conflict challenges your team faces? Email training@elevateimpacttraining.com
Flexible Delivery — Wherever You Are
Every Conflict Resolution Training programme is designed around your organisation — not delivered from a generic script. We work with you before the session to understand your team dynamics and the specific conflict challenges your managers face. Delivered in-house or virtually, available across England, Scotland, Wales, Northern Ireland and Europe.
Face-to-Face
Delivered at your workplace — scenarios tailored to your team and sector
Virtual
Delivered via Microsoft Teams or Zoom — same quality, full interaction and live role-play
Bespoke
Scenarios built around your real workplace conflict challenges and sector context
Conflict Resolution Training Wherever Your Organisation Needs It
Every programme is delivered entirely in-house — at your site or virtually. We do not run public courses. We deliver face-to-face across England, Scotland, Wales, Northern Ireland and Europe, including London, Manchester, Birmingham, Leeds, Edinburgh, Cardiff and Belfast, and virtually via Microsoft Teams or Zoom to teams anywhere.
To discuss in-house conflict resolution training for your team, call 07544 534759 or email training@elevateimpacttraining.com