About This Programme

Confidence and Assertiveness Training — Built for Real Workplace Situations

Most accident investigations identify the immediate cause and stop there. This programme teaches managers and supervisors to go further — using structured investigation frameworks to identify root causes, complete legally compliant reports and implement changes that prevent recurrence.

Practical, process-driven and built around real manufacturing and industrial environments. Every delegate leaves with a replicable investigation framework ready to use from the next incident onward.

Want to discuss whether this programme fits your site? Email training@elevateimpacttraining.com

Choosing the Right Format

Half-Day Workshop vs Full-Day Programme

Both formats deliver real, immediate improvement in confidence and assertiveness. The right choice depends on the depth of development required and how much time your team can commit right now.

Half-Day SessionFull-Day Programme
PositioningCore confidence and assertiveness skills — fast, practical and immediately applicableFull immersive programme — deep behavioural change with extended influencing and difficult conversation practice
Duration3–3.5 hours6–7 hours
Best ForTeams needing a rapid confidence and communication skills boostOrganisations investing in sustained communication and influencing capability across their workforce
Topics CoveredConfidence foundations, communication styles, assertiveness and boundariesAll half-day content plus influencing skills, difficult conversations, personal impact and action planning
ActivitiesFocused practical exercises with immediate workplace applicationExtended role play, group work, challenging scenario practice and personal development planning
InvestmentLower — easier to schedule for busy teamsPremium — deeper behavioural change and lasting confidence development

Not sure which format is right? Speak to our training specialist on 07544 534759.

Key Benefits

What Delegates Gain From This Programme

Greater confidence in workplace meetings, presentations and challenging situations

The ability to communicate assertively rather than passively or aggressively

Improved personal impact, presence and professional credibility

Practical techniques for handling difficult conversations with confidence and composure

Stronger influencing skills — influencing without authority at all levels

Leave with a personal action plan for continued confidence and communication development

Programme Outline

Full-Day Confidence, Assertiveness & Influencing Training Programme

Morning Session
Confidence, Communication Styles & Assertiveness Skills

Delegates explore how confidence develops, identify their personal communication style and its impact, and practise assertive communication techniques through structured exercises — building the foundation for professional credibility and self-assured workplace communication.

Afternoon Session — Part 1
Difficult Conversations & Influencing Skills

Delegates develop a toolkit for handling challenging workplace conversations with composure, learn ethical influencing techniques to guide decisions without authority, and practise real-world scenarios including managing pushback, challenging upwards and setting professional boundaries.

Afternoon Session — Part 2
Personal Impact & Development Action Planning

Delegates consolidate their learning, identify their three most important confidence and communication commitments, and leave with a personal action plan for implementing assertive communication and influencing strategies in their workplace immediately.

Who Should Attend

Suitable For Anyone Who Wants to Communicate With Greater Confidence and Impact

This programme is designed for managers, team leaders and professionals across all sectors and levels who want to develop their confidence, assertiveness and influencing skills — from those stepping into greater responsibility to experienced professionals who want to communicate with greater impact.

Managers & Supervisors Team Leaders Customer Service Professionals Sales Professionals Project Managers Technical Specialists Administrative Professionals Emerging Leaders HR Professionals

Want this tailored to your sector or team? Email training@elevateimpacttraining.com

Delivery Options

Flexible Delivery — Wherever You Are

Every Confidence, Assertiveness and Influencing Skills Training programme is designed around your organisation — not delivered from a generic script. We work with you before the session to understand your team dynamics and the specific communication challenges your delegates face.

Face-to-Face

Delivered at your workplace — tailored to your team, sector and communication challenges

Virtual

Delivered via Microsoft Teams or Zoom — same quality, full interaction and live practice

Bespoke

Scenarios and exercises built around your real workplace communication and influencing challenges

0333 355 4891 07544 534759 training@elevateimpacttraining.com
In-House Delivery Across the UK & Europe

Confidence, Assertiveness & Influencing Skills Training Wherever Your Organisation Needs It

Every programme is delivered entirely in-house — at your site or virtually. We do not run public courses. We deliver face-to-face across England, Scotland, Wales, Northern Ireland and Europe, including London, Manchester, Birmingham, Leeds, Edinburgh, Cardiff and Belfast, and virtually via Microsoft Teams or Zoom to teams anywhere.

To discuss in-house confidence, assertiveness and influencing skills training for your team, call 07544 534759 or email training@elevateimpacttraining.com